Warranty for New Toyota Vehicle (Private Vehicle & Hiace)

3-Year Factory Warranty
Toyota warranties each new Toyota vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong for the first 36 months or 100,000 km (whichever comes first).

2-Year Extended Warranty for Major Components
CML extends the warranty of major components (including Ni-MH Battery of Hybrid Series) from the 37th to the 60th month or 100,000 km (whichever comes first).  The warranty covers defective parts, materials and workmanship during the period of the warranty, providing the vehicle has been operated under normal conditions. The extended warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

Hybrid Vehicle Battery
The assurance period of the main battery of the Toyota hybrid vehicle is 7 years or 100,000km (whichever comes first).

What is Not Covered?*

The cost of labour, parts and lubricants where routine and general maintenance services are provided.

The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle.

Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.

The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.

 

The Difference between “Warranty” & “Maintenance”
The vehicle warranty is only applicable to the repairing or replacement of components, parts, materials and relevant labour cost, which have malfunctioned due to a defect.  It excludes the labour cost of routine maintenance, change of lubricants and wear and tear parts or materials.

Vehicle maintenance is a preventive measure, which is similar to regular medical check-ups for people.  A vehicle is assembled from hundreds of mechanical parts, no matter how frequently the car is used, it should be maintained regularly in order to keep it in a tip-top condition.  A standard service check includes: The inspection and adjustment of engine, steering, suspension, brake, electrical components, chassis and body, change of engine oil and oil filter, road test and detailed inspection report.  During the warranty period, the owner is obliged to bring the vehicle to CML for regular servicing and inspection.  Should major components or warranty items or parts be confirmed as malfunctioning or damaged, they can be repaired or replaced free of charge.

* Please refer to the Warranty Booklet for the details of warranty coverage and ”What Is Not Covered?”  

Warranty for New Lexus Vehicle

3-Year Factory Warranty
Lexus warranties each new Lexus vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong, for the first 36 months or 100,000 km (whichever comes first).

2-Year Extended Warranty for Major Components
CML extends the warranty of major components from the 37th to the 60th month or 100,000 km (whichever comes first).  The warranty covers defective parts, materials and workmanship during the period of the warranty, providing the vehicle has been operated under normal conditions. The extended warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

Hybrid Vehicle Battery
The assurance period of the main battery of the Lexus hybrid vehicle is 10 years or 200,000km (whichever comes first).

What is Not Covered?*

The cost of labour, parts and lubricants where routine and general maintenance services are provided.

The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accidental damage to the vehicle.

Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.

The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.

 

The Difference between “Warranty” & “Maintenance”
The vehicle warranty is only applicable to the repairing or replacement of components, parts, materials and relevant labour cost, which have malfunctioned due to a defect.  It excludes the labour cost of routine maintenance, change of lubricants and wear and tear parts or materials.

Vehicle maintenance is a preventive measure, which is similar to regular medical check-ups for people.  A vehicle is assembled from hundreds of mechanical parts, no matter how frequently the car is used, it should be maintained regularly in order to keep it in a tip-top condition.  A standard service check includes: The inspection and adjustment of engine, steering, suspension, brake, electrical components, chassis and body, change of engine oil and oil filter, road test and detailed inspection report.  During the warranty period, the owner is obliged to bring the vehicle to CML for regular servicing and inspection.  Should major components or warranty items or parts be confirmed as malfunctioning or damaged, they can be repaired or replaced free of charge.

* Please refer to the Warranty Booklet for the details of warranty coverage and ”What Is Not Covered?”  

Warranty for New Daihatsu Vehicle

3-Year Warranty (Applicable to vehicle registered on or after 1 Jul 2008)
Crown Motors Ltd warranties the major components of each new Daihatsu vehicle sold by CML and registered in Hong Kong, for the first 36 months or 100,000 km (whichever comes first).  Some specific models can enjoy a 2-year extended warranty for major components.  Please refer to the “Warranty Booklet” for details.

Basic Coverage Period
A full warranty is offered for the first 36 months or 60,000 km (whichever come first).  For major components, the warranty covers the first 36 months or 100,000 km (whichever come first).  Specific items are under warranty coverage for the first 12 months or 20,000 km (whichever comes first).  Please refer to the “Warranty Booklet” for coverage details and “What Is Not Covered?”.  The warranty covers defective parts, materials and workmanship during the period of warranty, only if the vehicle has been operated under normal conditions.

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

What is Not Covered?*

  1. The cost of labour, parts and lubricants where routine and general maintenance services are provided.
  2. The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle.
  3. Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.
  4. The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.

The Difference between “Warranty” & “Maintenance”
The vehicle warranty is only applicable to the repairing or replacement of components, parts, materials and relevant labour cost, which have malfunctioned due to a defect.  It excludes the labour cost of routine maintenance, change of lubricants and wear and tear parts or materials.

* Please refer to the Warranty Booklet for the details of warranty coverage and ”What Is Not Covered?”  

Warranty for New Toyota Vehicle (Coaster & Taxi)

3-Year Factory Warranty
Toyota warranties each new Toyota vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong, for 36 months or 100,000 km (whichever comes first). The warranty covers defective parts, materials and workmanship during the period of warranty only if the vehicle has been operated under normal conditions. The warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

What is Not Covered?*

  1. The cost of labour, parts and lubricants where routine and general maintenance services are provided.
  2. The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle.
  3. Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.
  4. The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.

* Please refer to the “Warranty Booklet” for the details of warranty coverage and ”What Is Not Covered?”.

Warranty for New Hino Vehicles

Warrantor
Crown Motors Ltd. (CML) warranties each new Hino, including 300, 500 and 700 series vehicle sold by CML and registered in Hong Kong.

Warranty Period and Coverage

300 Series
A full warranty is offered for the first 24 months or 50,000 km (whichever come first) since the first registration.  The major components will be covered for 36 months or 100,000 km whichever comes first.

500 & 700 Series
A full warranty is offered for the first 12 months (unlimited mileage) since the date of first registration.  The major components will be covered for 24 months (unlimited mileage).

The warranty covers defective parts, materials and workmanship during the period of warranty only if the vehicle has been operated in normal conditions and does not include those items listed under “What is Not Covered”.

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

What Is Not Covered?*

  1. The cost of labour, parts and lubricants where routine and general maintenance services are provided.
  2. The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle.
  3. Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.
  4. The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.
  5. Unauthorized body conversions and equipment, and special bodies not made by Hino Motors Ltd., are not covered by this warranty.  They are covered separately by their makers.

* Please refer to the “Warranty Booklet” for the details of warranty coverage and “What Is Not Covered?”  

Warranty for New Toyota Industrial Equipment

Basic 12 Months Warranty Period
Toyota warranties each new industrial equipment sold by Crown Motors Ltd (CML) for 12 months or 1,200 hours (whichever comes first) from the date the equipment was first used.  This warranty can be transferred to subsequent users.

The logic units (such as CPU Board) and Main Transistors used on electric powered models shall be covered for 12 months or 2,000 hours (whichever comes first) from the date the equipment was first used.

What Is Covered?*
Toyota warranties that it will, at its own discretion, repair or replace, free of charge, any part that it supplies that is defective in material or workmanship under normal use, except those items listed under “What Is Not Covered?”(below).

Owner's Responsibilities
It is owner’s responsibility to maintain your Toyota Industrial Equipment in accordance with the schedule found in the Operator’s Manual.  Failure to do so may result in a voiding of the Warranty Agreement.

What Is Not Covered?*

  1. Normal Maintenance Parts and Labour
  2. Replacement/Consumable Parts for Normal Maintenance
  3. Repairs/Adjustments from Negligence Misuse and/or Alteration
  4. Incidental and/or consequential Expenses
  5. ltered Hour meter

* Please refer to the “Warranty Booklet” for the details of warranty coverage and ”What Is Not Covered?”. 

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